:root{--bg:#f4f6f9;--panel:#fff;--border:#dde3ea;--text:#1c2733;--muted:#66788a;--primary:#0b5cad;--green:#1a8f4c;--red:#c4372f;--amber:#c98a06;color:var(--text);background:var(--bg);font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif}*{box-sizing:border-box}body{margin:0}h1,h2,h3{margin:0 0 8px}h3{font-size:15px}.app{flex-direction:column;min-height:100vh;display:flex}.topbar{color:#fff;background:#0d2a47;justify-content:space-between;align-items:center;padding:10px 20px;display:flex}.brand{letter-spacing:.5px;font-size:18px;font-weight:700}.brand span{opacity:.8;font-weight:400}.topbar-right{align-items:center;gap:12px;display:flex}.topbar .muted{color:#b9c8d8}.topbar .btn{color:#fff;background:0 0;border-color:#4b6785}.status{align-items:center;gap:8px;display:flex}.status select{border:1px solid #4b6785;border-radius:6px;padding:6px 8px;font-size:14px}.status-dot{border-radius:50%;width:10px;height:10px}.status-available{background:#2ecc71}.status-offline{background:#95a5a6}.status-busy{background:#e74c3c}.status-away{background:#f1c40f}.layout{flex:1;grid-template-columns:320px minmax(0,1fr) 300px;grid-template-areas:"contacts main dialer""recent main phone";align-content:start;gap:16px;padding:16px;display:grid}.area-contacts{grid-area:contacts}.area-main{grid-area:main;min-width:0}.area-dialer{grid-area:dialer}.area-phone{grid-area:phone}.area-recent{grid-area:recent}.grow{flex:1}.center{justify-content:center}.segmented{gap:6px;margin-bottom:8px;display:flex}.segmented .btn{flex:1}.small-input{padding:8px;font-size:16px}.alerts-blocked{color:#ffd27a}.ios-tip{z-index:20;color:var(--text);background:#fff;border-radius:10px;padding:14px 16px;position:fixed;bottom:16px;left:12px;right:12px;box-shadow:0 8px 24px #00000040}@media (width<=900px){.topbar{padding:calc(8px + env(safe-area-inset-top)) 12px 8px;flex-wrap:wrap;gap:8px}.topbar-right{flex-wrap:wrap;gap:8px;width:100%}.agent-name{display:none}.layout{grid-template-columns:minmax(0,1fr);grid-template-areas:"contacts""main""dialer""phone""recent";gap:10px;padding:10px}.btn{padding:12px 14px;font-size:15px}.key{padding:14px 0;font-size:20px}.keypad{max-width:none}.chat{height:60vh}.idle{padding:24px 12px}.panel-header h2{font-size:18px}.ccp{width:auto;height:70vh;bottom:10px;left:10px;right:10px}}.panel{background:var(--panel);border:1px solid var(--border);border-radius:10px;padding:16px}.panel-title{justify-content:space-between;align-items:center;display:flex}.panel-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:flex-start;margin-bottom:12px;padding-bottom:12px;display:flex}.idle{text-align:center;padding:60px 16px}.muted{color:var(--muted)}.small{font-size:12px}.right{text-align:right;margin-left:auto}.empty{color:var(--muted);font-size:14px}.btn{border:1px solid var(--border);color:var(--text);cursor:pointer;background:#fff;border-radius:6px;padding:8px 14px;font-size:14px}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--primary);border-color:var(--primary);color:#fff}.btn-green{background:var(--green);border-color:var(--green);color:#fff}.btn-red{background:var(--red);border-color:var(--red);color:#fff}.btn-amber{background:var(--amber);border-color:var(--amber);color:#fff}.small-btn{padding:4px 10px;font-size:12px}.link{color:var(--primary);cursor:pointer;background:0 0;border:none;font-size:13px}.button-row{gap:8px;margin-top:10px;display:flex}.button-row .grow{flex:1}.contact-list,.recent{flex-direction:column;gap:8px;margin:0;padding:0;list-style:none;display:flex}.contact{border:1px solid var(--border);cursor:pointer;border-radius:8px;padding:10px}.contact.selected{border-color:var(--primary);background:#eef5fc}.contact.ringing{border-color:var(--green);animation:1.2s infinite pulse}@keyframes pulse{50%{box-shadow:0 0 0 4px #1a8f4c33}}.contact-row{align-items:center;gap:8px;display:flex}.contact-row+.contact-row{margin-top:4px}.actions{margin-top:8px}.badge{color:#fff;border-radius:4px;padding:2px 6px;font-size:11px}.badge-voice{background:var(--primary)}.badge-chat{background:#7a4fb5}.recent li{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:8px;padding-bottom:8px;display:flex}.pill{color:var(--primary);background:#eef5fc;border-radius:12px;padding:3px 10px;font-size:13px;display:inline-block}.timer{font-variant-numeric:tabular-nums;margin-top:4px;font-size:22px}.attributes{grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:10px;margin:0 0 16px;display:grid}.attributes div{background:#f7f9fb;border-radius:6px;padding:8px 10px}.attributes dt{color:var(--muted);font-size:12px}.attributes dd{margin:2px 0 0;font-weight:600}.controls{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.voice-controls{width:100%}.keypad{grid-template-columns:repeat(3,1fr);gap:6px;max-width:240px;margin-top:10px;display:grid}.key{padding:10px 0;font-size:18px}.dial-input{border:1px solid var(--border);border-radius:6px;width:100%;padding:10px;font-size:20px}.chat{flex-direction:column;height:420px;margin-bottom:12px;display:flex}.chat-messages{background:#f7f9fb;border-radius:8px;flex-direction:column;flex:1;gap:8px;padding:8px;display:flex;overflow-y:auto}.bubble{border:1px solid var(--border);background:#fff;border-radius:10px;max-width:75%;padding:8px 12px}.bubble-agent{background:#e3effb;border-color:#c4dbf3;align-self:flex-end}.bubble-system{background:0 0;border:none;align-self:center;font-style:italic}.chat-input{gap:8px;margin-top:8px;display:flex}.chat-input input{border:1px solid var(--border);border-radius:6px;flex:1;padding:8px 10px;font-size:14px}.signin{text-align:center;max-width:480px;margin:80px auto}.toast{z-index:10;background:var(--red);color:#fff;cursor:pointer;border-radius:8px;max-width:420px;padding:12px 16px;position:fixed;top:64px;right:20px}.ccp{z-index:5;border-radius:10px;width:340px;height:560px;position:fixed;bottom:20px;right:20px;overflow:hidden;transform:translate(200%);box-shadow:0 8px 24px #0003}.ccp-visible{transform:none}.ccp iframe{border:0;width:100%;height:100%}